Product Experience Audit
Helping software founders build products that are intuitive, efficient, and designed for real users.
Product Experience Audit
Helping software founders build products that are intuitive, efficient, and designed for real users.
Building great software takes more than great development. I review your platform from the perspective of both an end user and an operations expert to identify friction points, workflow improvements, onboarding opportunities, and feature recommendations that improve the overall customer experience.
Whether you're launching a new platform, preparing for growth, or refining an existing product, I'll provide strategic recommendations that help make your software easier to use, easier to adopt, and more effective for your customers.
My goal isn't to redesign your software. It's to help you build a product that feels natural, solves problems efficiently, and supports long-term growth.
What's Included
- Complete product experience audit
- End-to-end workflow review
- Customer onboarding evaluation
- Navigation and usability recommendations
- Automation and workflow suggestions
- Feature enhancement recommendations
- Identification of friction points and user drop-off opportunities
- Prioritized improvement roadmap
- Recorded walkthrough with recommendations
- Strategy meeting to review findings
Best For
Software founders, SaaS companies, startups, and businesses building internal platforms that want expert feedback before scaling or launching new features.
Implementation Approach
- Review your platform from a real user's perspective
- Analyze workflows through an operations lens
- Prioritize recommendations by impact and ease of implementation
- Deliver practical, actionable improvements your development team can implement
The Result
- A smoother customer experience
- More intuitive workflows
- Higher user adoption and engagement
- Reduced friction throughout the platform
- Clear priorities for future product improvements
- A product that works the way your customers expect it to
Trusted by Agency Owners
See how agencies have streamlined their systems, improved workflows, and built stronger businesses through strategic consulting.
Mary helped me completely overhaul the candidate side of my EngineHire system, and the difference has been remarkable. She identified bottlenecks I had been working around for too long and helped me build a process that finally runs the way it should – smoothly for both candidates and clients. Highly recommend Mary if you are looking for someone who brings real clarity and expertise to your operations.
Rachel A.
Nashville Nanny Agency
Mary has been a great resource to improve our client and candidate onboarding process. She has been able to make changes to enhance the use of the software that we already had in place, but that we never had the time to clean up and optimize. She is fast, knowledgeable and very efficient. My agency is running at a much smoother pace thanks to her. I highly recommend her to other agencies looking to improve their processes and systems.
Eugenia S.
District Sitter
Mary is an absolute heaven sent. She is beyond helpful, knowledgeable, and well versed in the household staffing industry. 10/10 recommend to anyone seeking more efficient processes for their agency.
Anna F.
Nanny Heroes Agency & Consulting
Working with Mary has been such a game changer for me. She's helped make my system more efficient and has saved me so much time. I feel more organized, less overwhelmed, and able to focus on what really matters in my business. I'm so grateful for her support and highly recommend her!
Cris L.
Making Memories Agency
Mary Larson Consulting has been such a valuable resource for our agency. Mary is incredibly responsive and genuinely cares about making things better—not just for our team, but for our Candidates as well. We gave her a list of our biggest pain points, and she tackled them right away. Then she went a step further by introducing improvements and features we didn't even know existed. Those enhancements made a real difference in how we operate and have created a much better experience for both our nannies and clients. Larson Consulting has absolutely been worth the investment. Mary is fabulous; knowledgeable, proactive, and a hard worker. I can't recommend her highly enough!
Sharon M.
Nannies On The Go
Mary has been working with me for years on helping customize the software I use as well as teaching me how to use it. She has been a great asset to my business and has always taken the time to help me with any issues that come about! It's been a pleasure working with her.
Dana V.
FYI Dental Staffing
We've worked with Mary Larson to update tools and appearance of pages in our business software system (CRM), as well as doing staff training. Not only is she knowledgeable in what you need and what you've asked for, she notices things to improve your business that you wouldn't even have thought of. It is well worth the investment and I highly recommend.
Genna
Babysitters of Boulder
Mary helped me completely overhaul the candidate side of my EngineHire system, and the difference has been remarkable. She identified bottlenecks I had been working around for too long and helped me build a process that finally runs the way it should – smoothly for both candidates and clients. Highly recommend Mary if you are looking for someone who brings real clarity and expertise to your operations.
Rachel A.
Nashville Nanny Agency
Mary has been a great resource to improve our client and candidate onboarding process. She has been able to make changes to enhance the use of the software that we already had in place, but that we never had the time to clean up and optimize. She is fast, knowledgeable and very efficient. My agency is running at a much smoother pace thanks to her. I highly recommend her to other agencies looking to improve their processes and systems.
Eugenia S.
District Sitter
Mary is an absolute heaven sent. She is beyond helpful, knowledgeable, and well versed in the household staffing industry. 10/10 recommend to anyone seeking more efficient processes for their agency.
Anna F.
Nanny Heroes Agency & Consulting
Working with Mary has been such a game changer for me. She's helped make my system more efficient and has saved me so much time. I feel more organized, less overwhelmed, and able to focus on what really matters in my business. I'm so grateful for her support and highly recommend her!
Cris L.
Making Memories Agency
Mary Larson Consulting has been such a valuable resource for our agency. Mary is incredibly responsive and genuinely cares about making things better—not just for our team, but for our Candidates as well. We gave her a list of our biggest pain points, and she tackled them right away. Then she went a step further by introducing improvements and features we didn't even know existed. Those enhancements made a real difference in how we operate and have created a much better experience for both our nannies and clients. Larson Consulting has absolutely been worth the investment. Mary is fabulous; knowledgeable, proactive, and a hard worker. I can't recommend her highly enough!
Sharon M.
Nannies On The Go
Mary has been working with me for years on helping customize the software I use as well as teaching me how to use it. She has been a great asset to my business and has always taken the time to help me with any issues that come about! It's been a pleasure working with her.
Dana V.
FYI Dental Staffing
We've worked with Mary Larson to update tools and appearance of pages in our business software system (CRM), as well as doing staff training. Not only is she knowledgeable in what you need and what you've asked for, she notices things to improve your business that you wouldn't even have thought of. It is well worth the investment and I highly recommend.
Genna
Babysitters of Boulder
Ready to improve your product experience?
Schedule a discovery call to discuss your platform, your goals, and how a product experience audit can help your software work better for your customers.